Important Information

Trading licence

IMPORTANT INFO you should know

Important Information

PUBLIC DISCLOSURE

Nsure Name: Hamaka Trading Limited (trading as Nsure)

Nsure Number: FSP 717152

Postal Address: PO Box 5001, Terrace End, Palmerston North 4414

Telephone: 06 356 7873

Email: info@nsure.co.nz

Website: Nsure.co.nz

Date of Disclosure: 1 August 2022

Licence Information

Hamaka Trading Limited FSP 717152 (trading as Nsure) holds a licence issued by the Financial Markets Authority to provide a financial advice service.

Nature and Scope of the Financial Advice Provided

Nsure provides financial advice and investment planning services relating to the following financial products:

Life, Health & Group Insurance products provided by:

Asteron Life
AIA
Partners Life
Fidelity

AMP
Southern Cross
Accuro
nib

KiwiSaver, superannuation and investment products:

NZ Funds
Booster

Nsure does not generally provide financial advice on products not listed above. However, some clients may have investments in other financial products. Where this is the case, we may provide advice on those products as part of providing financial advice to these clients.

Fees and Expenses

Nsure may charge the following fees for investment advice:

an initial advice fee for the time involved in meeting a client, obtaining all necessary information, and preparing and presenting a financial strategy;
an ongoing financial advice fee for the provision of ongoing financial advice services.

Duties

Nsure, and anyone who gives financial advice on our behalf, have legal duties relating to the way that we give advice. We must:

give priority to our clients’ interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
exercise care, diligence, and skill in providing the advice;
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

Conflicts of Interest, Commissions and Incentives

Our financial advisers are remunerated by way of salary, bonus and commission.

Nsure may receive commissions from the managed investment scheme managers on whose products we provide financial advice or in which our clients invest, insurance companies on whose policies we provide financial advice, and from the banks with whom we arrange mortgages. These commissions are based on the amount of the sum invested, insurance premiums paid or mortgage (as applicable).

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that Nsure’s financial advisers prioritise each client’s interests above their own, they follow an advice process that is designed to ensure their recommendations are made on the basis of the client’s circumstances and financial goals and are suitable for the client. Nsure also:

has a quality assurance programme in place to monitor the advice our financial advisers provide;
actively monitors compliance with our conflicts policies and procedures; and
ensures training is provided to all Nsure financial advisers about how to manage conflicts of interest.

Complaints Handling and Dispute Resolution

Even with the best of intentions, complaints sometimes arise. Nsure is committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can make a complaint by contacting us at:

Nsure

Subject: Complaints

P O Box 5001

Terrace End

Palmerston North 4414

Ph: 021 765 769

Em: info@nsure.co.nz

Wb: www.nsure.co.nz

When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL) an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.

You can contact FSCL at info@fscl.org.nz or 0800 347 257.

Last Updated: 15 April 2026

1. Our commitment to protect your privacy

Hamaka Trading Limited, trading as Nsure, is committed to protecting your personal information. This document sets out our commitment regarding the personal information we collect and hold. We abide by the Information Privacy Principles (IPPs) set out in the Privacy Act 2020 (including all subsequent amendments such as IPP 3A) and all other applicable laws.

2. Who are we?

References in this Privacy Policy to “we", “us” and “our” refers to:

Hamaka Trading Limited (trading as Nsure)
Registered Office: 109 South Street, Feilding 4702, New Zealand
Contact Email: rocky@nsure.co.nz

3. Your authorisation

By providing us with personal information, engaging us to provide services, or by using our website, you consent to the collection, use, storage, and disclosure of personal information in accordance with this Privacy Policy.

4. Changes to our Privacy Policy

We may change our Privacy Policy from time to time by publishing an updated version on this page. By continuing to engage us or use our website, you accept the updated Privacy Policy.

5. What personal information do we collect?

Personal information refers to information that identifies you. This includes your name, date of birth, address, contact details, account details, and occupation. To provide financial advice, we may also collect sensitive information regarding your financial situation, goals, and health history to recommend mortgage and insurance products (“Products”).

6. Why do we collect your personal information?

We collect your information for the following purposes:

Service Delivery: Responding to inquiries and providing financial advice.
Compliance: Meeting our legal obligations under the Financial Markets Conduct Act 2013 and AML/CFT legislation.
Marketing: Sending communications about products or services of interest (you may opt out at any time).
Research: Conducting market research to improve our service.

7. How do we collect your personal information?

Direct Collection: Generally, we collect information directly from you via our website, "contact us" forms, or direct conversations.

Indirect Collection: We may also collect personal information from third parties. When we do so, we will notify you as soon as practicable. Sources may include:

Credit reporting agencies.
With your authorization: Banks, employers, and medical professionals.
Product Providers (Lenders/Insurers) regarding your loan balance or premiums for commission and service purposes.
Publicly available sources.

8. Updating your personal information

We rely on you to ensure your information is accurate. Please contact us as soon as possible if your details change.

9. Who do we disclose your personal information to?

We may disclose your information to the following parties for the purposes described in Section 6:

Product Providers: Prospective lenders, insurers, underwriters, and intermediaries required to secure your finance or insurance.
Service Providers: Contractors, IT providers, and CRM platforms that support our business operations.
Regulatory Bodies: Government agencies or regulators where we are legally required to share information.
Professional Advisers: Our auditors and legal advisers to ensure our advice meets regulatory standards.
Credit Agencies: To perform credit checks or identity verification.

10. Overseas disclosure and Cloud Storage

We use cloud storage providers (such as Microsoft 365 or Google Workspace) to store your personal information. These servers may be located outside of New Zealand. We take reasonable steps to ensure that any overseas recipient is required to protect your information in a way that, overall, provides comparable safeguards to those in the New Zealand Privacy Act.

11. Our Website

Cookies: We use cookies to track website usage and improve user experience. While cookies do not typically collect personal information, if you submit your name/email, we may link that data to your usage history.
Security: Information transmitted over the internet is at your own risk. We cannot guarantee the security of data during transmission.
Third-Party Links: We are not responsible for the privacy practices of third-party websites linked on our page.

12. Voluntary disclosure and consequences

Providing personal information to us is voluntary. However, if you choose not to provide the requested information:

We may be unable to provide you with financial advice.
Lenders or insurers may decline your applications for Products.
We may be unable to verify your identity as required by law.

13. Access and correction to your personal information

Under the Privacy Act, you have the right to access and request the correction of any personal information we hold about you. You can do this by contacting our Privacy Officer at the details listed in Section 2. We will process these requests in accordance with the timelines set out in the Privacy Act.

14. Further information

If you have any questions regarding this policy or how we handle your data, please contact us directly.